How to Use the Message Centre – BiP Solutions

This article explains how to use the Message Centre in Delta eSourcing. The Message Centre allows buyers and suppliers to communicate securely within a specific tender exercise, keeping all correspondence in one place for audit purposes.

Before You Begin

Make sure you have:

An active tender exercise with invited suppliers
Access to the relevant tender exercise on your portal

For Buyers

Step 1 – Access the Message Centre

Navigate to your tender exercise.
Access the SQ or Tenderbox
Select the Message Centre tab.
You will see a list of all messages and discussions related to this tender.

Step 2 – Send a Message to Suppliers

Select Email Suppliers tab
Click New Direct or New Topic.
Enter a subject and your message text.
Attach any documents if required (3 documents max per message. 5MB max per document).
Click Send.
Suppliers will receive an email notification alerting them to the new message.

Step 3 – View and Reply to Supplier Messages

To open a message, click Message History next to the message.
Read the supplier’s message and any attachments.
Click Reply to respond.
Enter your reply and click Send.

For Suppliers

Step 4 – Access the Message Centre

Navigate to the tender exercise you have been invited to.
Select the Message Centre or Messages tab.
You will see all messages from the buyer relating to this tender.

Step 5 – Send a Message to the Buyer

Enter a subject and your question or message.
Attach any documents if needed.
Click Send.
The buyer will be notified by email.

Things to Note

All messages are stored against the tender exercise for a full audit trail.
Topic messages sent to all suppliers are visible to every invited supplier. However, no supplier will be able to see another suppliers details.
Messages sent to a specific supplier are only visible to that supplier and the buyer.
You will receive an email notification when a new message is posted.

Need Help?

If you experience any issues, please contact our helpdesk.