How to Submit / Upload a Tender Response

Before You Begin

Make sure you have:

• Logged into your supplier account
• Locate the tender opportunity you wish to respond to
• Any supporting documents ready to upload (individual files must not exceed 200 MB)

Finding Your Tender

1. Navigate to your Response Manager and find the tender you want to respond to.
2. Click on the tender to open it.

Stage 1 – Overview

Once inside the tender, you will land on the Stage 1: Overview page. This page displays:

• An introduction to the tender from the buyer
• Any documents the buyer has provided (such as specifications, terms, or supporting files) — these can be downloaded individually or all at once as a zip file

Review all buyer documents carefully before moving on to prepare your response.

Stage 2 – Prepare Your Response

1. From the overview page, click through to Stage 2: Prepare Response.
2. Work through each section of the questionnaire, filling in all required fields. These may include:
   • Text answers and free-form descriptions
   • Yes/No or multiple choice questions
   • Dates, currency values, and numerical fields
   • Address and country information
3. Where a question requires a supporting document, use the upload button on that question to attach the relevant file.
4. Click Save regularly as you work — you can return and continue editing at any time before submitting.
5. All mandatory questions must be answered before you can submit. Incomplete mandatory questions will be flagged when you try to proceed.

Stage 3 – Review and Submit

1. Once you have completed all sections, navigate to Stage 3: Submit Response.
2. You will see a summary table listing each section and whether it is complete (shown with a green tick) or incomplete (shown with a red cross).
3. If any sections show a red cross, go back to Stage 2 and complete them before continuing.
4. Once all sections are complete, click Submit Response.
5. A confirmation prompt will appear — click Confirm Response Submission to finalise.
6. Your response status will change to Submitted, and you will receive a confirmation email. The buyer will also be notified.

After Submitting

• You can view your submitted response at any time from your Response Manager.
• If you need to make changes before the tender closing date, click Withdraw Response to pull back your submission, make your edits in Stage 2, and then resubmit following Stage 3 again.
• Once the tender closing date has passed, you will no longer be able to submit or withdraw your response.

Need Help?

If you experience any issues submitting your response, please contact the buyer directly using the contact details on the tender notice, or reach out to our helpdesk.